Training Modules
Selling Skills
- Time & Territory Management: Maximising customer interactions within a specific geographical area.
- Grooming & Presentation Skills: Common grooming practices. How to present the products and services of an organisation for maximum impact.
- Negotiation & Closing Skills: A structured approach to the art of negotiating and how to convert firm interest to a confirmed order.
- Managing Key Accounts: Servicing key customers by being not just a service provider, but going a step further and taking on a proactive, advisory role.
- Handling Customer Complaints: How successful resolution of customer complaints can cement the relationship further, by converting a potential conflict situation into a trust-gaining opportunity.
Managerial Skills
- Managing Teams: Empower Supervisory level managers to lead, motivate and manage a team for tangible results.
- Coaching & Mentoring: Helping managers to set and achieve goals for the short-term (coaching) and preparing them for higher responsibilities for the long term (mentoring).
- Change Management: A structured approach to ensure organisational changes are implemented smoothly while focusing on the wider impacts of change, especially on people and processes.
- Succession Planning: A system-driven approach where managers identify, assess and develop their staff so that they can assume key roles within the company at a future date.
- Executive Coaching: A step-by-step, one-on-one accredited process by which the Coachee’s own motivations and performance blocks are evaluated in a confidential atmosphere and goal-oriented personal action plans are drawn up with a built-in accountability structure.
Teamwork & Interpersonal Skills (TIPS)
- Teamwork for all Employees: Identify links to Interpersonal Skills which can help you to ensure successful Teamwork.
- Relationship Skill Development: Make use of each Interpersonal Skill and understand the benefits in practice.
- Employee Development: Understand why Teamwork is so essential for our success.
- Describe the characteristics and elements of successful Teamwork and put them into practice.
- Job Description: Know your responsibilities as Team Leader or Team Member.
- Conflict Management: Identify and cope with difficult situations in teamwork.
Performance Management
- What is Performance Management? How do you define it at any level? What is an Employee-Supervisor Dialogue?
- Elements of a successful Employee-Supervisor Dialogue. The Victim/Creator Perspective, Selective Perception, Active Listening.
- Elements of a successful Employee-Supervisor Dialogue II: Art of Questioning, How to Give and Receive Feedback, How to Manage Difficult Feedback (Principles of Non-violent Communication), Receiving Positive and Negative Feedback.
- Demonstrating how “Individual Success” leads to “Team Success” which leads to “Company Success”.
- The Appraisal Process: Forms, Cycle, Target setting, Incentive systems.
- The Appraisal Interview - Preparing and conducting with a happy ending.
